Preču garantija
1. The 2% warranty discount applies to all Krausen's goods sold at export prices, including sales inside and outside the EU.
2. In case of single defects 2% warranty discount fully covers Krausen's obligations to the buyer under the warranty. Claims for single defects from the buyer to Krausen Company are not accepted.
3 In case of mass defects of the goods sold in one shipment by one invoice, Krausen will consider the buyer's claim, but only if the buyer provides:
- photo or video that allows to understand which part of the product has failed, for each product with defective part.
- complete technical description of the problems, terms of use of the products for each each product with defective part.
If the company Krausen recognize the validity of the claim, than if there are these new parts in Krausen's warehouse, the parts will be sent to the buyer with next order free of charge. If the claim is rejected for some reasons, the new parts will be sent to the buyer with next order for their export value. In the second case, the company Krausen will be obligated to argue its decision to refuse free replacement of parts.